You have 30 days from the day your order is delivered to send an item back for a refund. No restocking fee and no hassle.
What we can take back
To be accepted, an item has to come back unused and in the same condition you received it, in its original packaging, with any hardware, mounts and paperwork that came with it.
We cannot refund items that have been installed, fired, mounted, cut, drilled or refinished, items returned without their original packaging or hardware, or items damaged after delivery.
How to start a return
Email us through the contact page within 30 days of delivery. Include your order number and tell us what you are sending back and why. We reply with the return address and instructions, normally within 1 business day. Please wait for those instructions before shipping anything back, otherwise we may not be able to match the parcel to your order.
Return shipping
Return shipping is paid by the customer for a change of mind. If the mistake is ours, which means the wrong item was sent, the item arrived damaged, or the item is faulty, we cover the return shipping and send a replacement or a full refund, whichever you prefer. Please tell us about a damaged or incorrect item within 7 days of delivery and include photos so we can sort it out quickly.
Refunds
Once your return arrives we inspect it and issue the refund within 5 business days. Because we bill by invoice, refunds are sent back through the same channel you used to pay that invoice. How long the money takes to appear after that depends on your bank.
Cancelling an order
You can cancel any order that has not shipped yet. If you have not paid the invoice, just tell us and we will void it, and you owe nothing for it. If you have already paid and the order has not shipped, we refund it in full.
Orders that we cannot lawfully ship to your address, and orders where a verification required by state law cannot be completed, are cancelled. If you have already paid, you receive a full refund. See our State Restrictions page.
Last updated: August 2026.